Privacy Policy

Last updated: 10.08.2025

1. Introduction

This Privacy Policy explains how ThermoMaster (“we”, “our”, or “us”) collects, uses, and protects personal information when you visit our website www.thermomaster.africa, contact us, or use our services.
We are committed to protecting your privacy in accordance with the EU General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Data Controller

ThermoMaster
SNC Logistic GmbH
Mumbacher Talstrasse 64
69509 Mörlenbach, Germany
Email: info@thermomaster.africa
Phone: +49 (0) 621 1502 818

3. Personal Data We Collect

We may collect and process the following information:

Contact Information: Name, email address, phone number, company name
Communication Data: Information you provide via contact forms, email, or WhatsApp
Technical Data: IP address, browser type, device information, operating system
Usage Data: Pages visited, time spent on our website, referral source

4. How We Collect Data

We collect data in the following ways:

Directly from you (e.g., when you contact us via forms, email, or phone)
Automatically via cookies and similar technologies
From third-party analytics providers (e.g., Google Analytics)

5. Purpose of Data Processing

We process your personal data for:

Responding to inquiries and providing our services
Maintaining and improving our website
Sending important updates and service information
Complying with legal obligations

6. Legal Basis for Processing

We process personal data based on:

Consent (Art. 6(1)(a) GDPR)
Performance of a contract (Art. 6(1)(b) GDPR)
Legitimate interests (Art. 6(1)(f) GDPR)
Legal obligations (Art. 6(1)(c) GDPR)

7. Cookies

Our website uses cookies and similar technologies to improve user experience and analyze website traffic.
You can manage or disable cookies in your browser settings. More information is available in our [Cookie Policy] (if separate).

8. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law.

9. Data Sharing

We do not sell your data. We may share information with:

Service providers and partners who support our business operations
Legal authorities when required by law

10. International Data Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards in compliance with GDPR.

11. Your Rights (GDPR)

You have the right to:

Access your personal data
Rectify inaccurate data
Request deletion (“right to be forgotten”)
Restrict processing
Data portability
Withdraw consent at any time
Lodge a complaint with a supervisory authority

To exercise your rights, contact us at: info@thermomaster.africa

12. Security

We use technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.